Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Local delivery

Free local delivery is available for orders over $60. For orders under $59, we charge $10 for local delivery.

Deliveries are made from 10am to 10pm on Monday to Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Please email us at info@pawsyypet.com.